Add Skills on Max Agent

1. Login to InContact 

1.2 Navigate to Admin 

3. Search and Open the User needed under the Employee Section 

Once you have the user details open, Go to Skills

 ,,Here you will see the lists of skills a user has (Assigned Skills) and you can add skills as well (Add Skills)

To add a skill, simply search for the skills the user needs

Note: inbound or IB (to receive calls) and Outbound or OB (to make outbound calls)

Once you have selected the skills a user needs, click Add Skill and Save

Once you have added the skills for the user, the skills should appear on the Assigned Skills list